Privacy and Cookies
Last Updated: 18/02/2025
1. Introduction
Welcome to Temper (‘we,’ “us,’ or ‘our’). We respect your privacy and are committed to protecting your personal data. This Privacy & Cookies Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, temperfactory.co.uk, and use our services.
By using our website, you agree to the collection and use of your personal information in accordance with this policy.
2. Information We Collect
When you use our website, we may collect and process the following information:
a. Personal Information You Provide Directly
- Name, address, email address, and phone number
- Payment details (processed securely by third-party providers such as PayPal or Stripe)
- Billing and shipping addresses
- Account login details (if you create an account)
- Any communications you send us (e.g., customer support inquiries)
b. Information Collected Automatically
- IP address, browser type, and device information
- Usage data (e.g., pages visited, time spent on our site, referring pages)
- Cookies and tracking technologies (see Section 6 for details)
c. Third-Party Data Collection
We may collect data from third-party services such as:
- Google Analytics – to analyse website traffic and user behaviour
- Advertising platforms (e.g., Facebook Ads, Google Ads) – to run targeted marketing campaigns
- Payment providers – to process transactions securely
3. How We Use Your Information
We use your information for the following purposes:
- To process and fulfill orders
- To communicate with you about your order, inquiries, or support requests
- To improve our website, services, and user experience
- To send marketing emails (only with your consent)
- To display targeted advertisements based on your browsing activity
- To comply with legal obligations (e.g., fraud prevention, tax compliance)
4. Sharing Your Information
We do not sell or rent your personal data. However, we may share your information with:
- Service providers (e.g., payment processors, couriers, marketing platforms)
- Legal authorities if required by law
- Advertising networks to provide targeted ads (with your consent)
- Analytics providers to track and improve website performance
5. Data Retention & Security
We retain your personal data only as long as necessary for the purposes stated above. We implement industry-standard security measures, including:
- SSL encryption for data transmission
- Secure payment processing via trusted third-party providers
- Access restrictions to sensitive data
6. Cookies & Tracking Technologies
Our website uses cookies to improve user experience and collect analytical data. By using our site, you agree to our use of cookies.
a. Types of Cookies We Use
- Essential Cookies – Required for website functionality (e.g., shopping cart, login sessions)
- Analytics Cookies – Track website performance (e.g., Google Analytics)
- Marketing Cookies – Used for targeted advertising (e.g., Facebook Pixel, Google Ads)
b. Managing Cookies
You can control cookie settings through your browser. To opt out of Google Analytics tracking, visit: Google Analytics Opt-Out.
7. Your Rights (UK GDPR)
Under the UK General Data Protection Regulation (UK GDPR), you have the right to:
- Access your personal data
- Correct inaccurate data
- Request data deletion (“right to be forgotten”)
- Restrict or object to data processing
- Withdraw consent for marketing emails
To exercise these rights, contact us at hello@temperfactory.co.uk.
8. Changes to This Policy
We may update this policy from time to time. Changes will be posted on this page with a revised ‘Last Updated’ date.
9. Contact Us
For any questions about this policy, please contact us:
Temper
Unit 3E Westbridge Industrial Estate
15 Duns Lane
Leicester, LE3 5LX
United Kingdom
Tel: +44 7870 409 361
Email: hello@temperfactory.co.uk
